{"meta":{"title":"GitHub Marketplace support","intro":"When you encounter issues using an app in GitHub Marketplace, you can contact the support team for the app.","product":"GitHub Support","breadcrumbs":[{"href":"/en/support","title":"GitHub Support"},{"href":"/en/support/learning-about-github-support","title":"About GitHub Support"},{"href":"/en/support/learning-about-github-support/github-marketplace-support","title":"Marketplace support"}],"documentType":"article"},"body":"# GitHub Marketplace support\n\nWhen you encounter issues using an app in GitHub Marketplace, you can contact the support team for the app.\n\n## Contacting your app's provider for support\n\nEvery app in GitHub Marketplace includes a link to contact the app's support team.\n\n1. To open GitHub Marketplace, in the top-left corner of GitHub, select <svg version=\"1.1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" class=\"octicon octicon-three-bars\" aria-label=\"Open global navigation menu\" role=\"img\"><path d=\"M1 2.75A.75.75 0 0 1 1.75 2h12.5a.75.75 0 0 1 0 1.5H1.75A.75.75 0 0 1 1 2.75Zm0 5A.75.75 0 0 1 1.75 7h12.5a.75.75 0 0 1 0 1.5H1.75A.75.75 0 0 1 1 7.75ZM1.75 12h12.5a.75.75 0 0 1 0 1.5H1.75a.75.75 0 0 1 0-1.5Z\"></path></svg>, then click **<svg version=\"1.1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" class=\"octicon octicon-gift\" aria-label=\"gift\" role=\"img\"><path d=\"M2 2.75A2.75 2.75 0 0 1 4.75 0c.983 0 1.873.42 2.57 1.232.268.318.497.668.68 1.042.183-.375.411-.725.68-1.044C9.376.42 10.266 0 11.25 0a2.75 2.75 0 0 1 2.45 4h.55c.966 0 1.75.784 1.75 1.75v2c0 .698-.409 1.301-1 1.582v4.918A1.75 1.75 0 0 1 13.25 16H2.75A1.75 1.75 0 0 1 1 14.25V9.332C.409 9.05 0 8.448 0 7.75v-2C0 4.784.784 4 1.75 4h.55c-.192-.375-.3-.8-.3-1.25ZM7.25 9.5H2.5v4.75c0 .138.112.25.25.25h4.5Zm1.5 0v5h4.5a.25.25 0 0 0 .25-.25V9.5Zm0-4V8h5.5a.25.25 0 0 0 .25-.25v-2a.25.25 0 0 0-.25-.25Zm-7 0a.25.25 0 0 0-.25.25v2c0 .138.112.25.25.25h5.5V5.5h-5.5Zm3-4a1.25 1.25 0 0 0 0 2.5h2.309c-.233-.818-.542-1.401-.878-1.793-.43-.502-.915-.707-1.431-.707ZM8.941 4h2.309a1.25 1.25 0 0 0 0-2.5c-.516 0-1 .205-1.43.707-.337.392-.646.975-.879 1.793Z\"></path></svg> Marketplace**.\n\n   ![Screenshot of the navigation bar on GitHub. The \"Open global navigation menu\" icon is outlined in dark orange.](/assets/images/help/navigation/global-navigation-menu-icon.png)\n2. Browse to your app's page.\n3. In the left sidebar, under \"Developer tools,\" click **Support**.\n4. On the app's support page, follow the instructions on the app's page to contact the app's support team.\n\n## Further reading\n\n* [Using GitHub Apps](/en/apps/using-github-apps)\n* [Making payments to third-parties through GitHub](/en/billing/managing-billing-for-github-marketplace-apps)"}