{"meta":{"title":"Using Copilot in GitHub Support","intro":"You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.","product":"GitHub Support","breadcrumbs":[{"href":"/en/enterprise-server@3.19/support","title":"GitHub Support"},{"href":"/en/enterprise-server@3.19/support/contacting-github-support","title":"Contacting support"},{"href":"/en/enterprise-server@3.19/support/contacting-github-support/using-copilot-in-github-support","title":"Using Copilot in GitHub Support"}],"documentType":"article"},"body":"# Using Copilot in GitHub Support\n\nYou can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.\n\n## About Copilot in GitHub Support\n\nCopilot in GitHub Support is an AI-powered feature within the GitHub Support portal that helps you find answers to your support queries before submitting a ticket. Copilot in GitHub Support uses a large language model trained on publicly available GitHub documentation.\n\nYou can use Copilot in GitHub Support to find answers to questions about a wide range of GitHub's products and features. Copilot in GitHub Support is not able to answer questions about billing, account access, or other account-specific issues. If Copilot in GitHub Support is not able to answer your question, you can submit a ticket to GitHub Support or you can speak to GitHub users and staff on the [GitHub Community discussions](https://github.com/orgs/community/discussions).\n\nFor more information about GitHub Support, see [About GitHub Support](/en/enterprise-server@3.19/support/learning-about-github-support/about-github-support).\n\n## Using Copilot in GitHub Support\n\nBefore submitting a ticket, use Copilot in GitHub Support to find an answer to your question.\n\n1. Navigate to the \"Get help with GitHub\" form by clicking **Contact us** on the [GitHub Support portal](https://support.github.com/).\n\n2. Fill out the form.\n\n3. Under \"How can we help you?\", select **Chat with Copilot in GitHub Support**.\n\n ![Screenshot of the \"How can we help you?\" form. \"Chat with Copilot in GitHub Support\" is highlighted in orange.](/assets/images/help/copilot/chat-with-copilot-in-support.png)\n\n4. Click **Start chat**. Copilot will respond to what you entered in the form.\n\nIf Copilot in GitHub Support solves your problem, click **My problem is solved!** or navigate away from the page. If Copilot in GitHub Support is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with Copilot and a full transcript as an attachment to the ticket visible to GitHub Support.\n\n## Best practices\n\nWhen you chat with Copilot in GitHub Support, remember to provide comprehensive context in your question. Clearly state the specific area where you need assistance and include all relevant details, like error messages you've received, or the steps you've already taken. Describe your issue as if you were explaining it to a colleague or GitHub Support. If Copilot misunderstands your query and gives an irrelevant answer, let it know about the error, and it will do its best to provide accurate information. You can even ask Copilot to format its response in bullet points or any other readable format you prefer.\n\n## Sharing feedback about Copilot in GitHub Support\n\nWe greatly value your feedback. As we continuously improve Copilot in GitHub Support, we value knowing which answers were helpful and which were not. To let us know, just click accompanying the last response from Copilot.\n\n## Further reading\n\n[GitHub's Privacy Statement](/en/site-policy/privacy-policies/github-privacy-statement)."}